Frequently Asked Questions
Everything you need to know about shopping with WOODstack.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental United States. Expedited options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-release footwear may be final sale.
Are your products authentic?
Absolutely. WOODstack is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and Timberland. We guarantee 100% authenticity on every item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our logistics to support international customers in the near future.